IT Support & Consulting
At Prime 19 Technologies, we believe in providing more than just immediate fixes — we offer comprehensive IT Support and Consulting to assist with every aspect of your business technology. Our service is two-fold, focusing on immediate IT support as well as strategic consulting for long-term success.
Our IT support aims to resolve software and hardware issues quickly and effectively, with both remote and on-site support available. We utilize a ticketing system to manage and track issues, providing transparent reporting to keep you informed about your IT environment's status. Our goal is to minimize downtime and ensure your operations run smoothly at all times.
On the consulting side, we take a strategic approach to your IT infrastructure. We assist with project planning and budgeting to help you make the most of your resources. Through comprehensive IT infrastructure auditing, we can identify areas of strength and improvement, and provide recommendations tailored to your specific needs. With Prime 19 Technologies as your partner, you'll receive proactive, personalized service to make your technology work for you.
How can Prime 19 Technologies Help your Business?
Prime 19 Technologies provides a wide range of technology services designed to enhance your business and streamline your operations. At the heart of our offerings are our managed services. We take the burden of monitoring and maintaining your technology infrastructure off your shoulders. Our proactive approach ensures that your systems - including desktops, laptops, and servers - are always up-to-date, secure, and operating at peak efficiency. What's more, our predictable, fixed monthly pricing means that you won't have any unpleasant surprises when it comes to your IT budget.
Our IT support and consulting service moves beyond the reactive model of simply fixing problems when they arise. We consider ourselves partners in your success and work alongside you to align technology with your business objectives. We provide expert guidance and practical strategies to help you get the most out of your IT investments. In the challenging landscape of cybersecurity, our mission is clear - to protect your business. We utilize a multi-faceted approach encompassing firewall management, intrusion detection systems, antivirus solutions, and advanced threat protection to safeguard your digital assets.
To ensure the smooth functioning of your business operations, we provide top-tier network management services. We design, install, and maintain both wired and wireless networks, constantly monitoring for performance and security. And, because we know that your data is the lifeblood of your business, we offer comprehensive backup and disaster recovery services. We use the 3-2-1 backup strategy with real-time backups and daily, weekly, and monthly archives, so you can rest assured your data is safe and recoverable. Our Microsoft 365 administration service tailors this essential business suite to your specific needs, helping you maximize productivity with tools like Outlook, SharePoint, OneDrive, and Teams. Lastly, our VoIP solutions offer customizable, expandable communication options, integrating seamlessly with Microsoft 365 and offering features like call forwarding, voicemail to email, and conferencing. Prime 19 Technologies is here to handle your tech needs, letting you focus to what you do best - growing your business.
OUR MISSION
